Refund Policy

At Brivonexa, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

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1. Return Period

You may request a return within 30 days of receiving your order.

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2. Eligibility for Refunds

To be eligible for a refund:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase or order number is required

We reserve the right to refuse returns that do not meet these conditions.

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3. Non-Refundable Items

The following items cannot be refunded:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

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4. Return Shipping

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.

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5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider or bank.

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6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

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7. Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

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8. Contact Us

If you have any questions about refunds or returns, please contact us:

📩 Email: support@brivonexa.com