Returns

We want you to be fully satisfied with your purchase.

📅 Return Period
You may request a return within 30 days of receiving your order.

📦 Eligibility for Returns
To be eligible for a return:

• The item must be unused and in its original condition

• The product must be in its original packaging

• Proof of purchase is required

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.

❌ Non-returnable Items
Some items cannot be returned, including:

• Gift cards

• Final sale items

• Personalized or custom products

📩 How to Start a Return
To request a return, please contact us at support@brivonexa.com with your order number and reason for return.